Information on Aetna
Health Benefit Consultants – Brown & Brown Benefits Advisors
Brown & Brown Benefit Advisors are here to help you and your family members resolve problems with benefits, claims, and enrollments. To ensure that we are able to provide the best possible level of service please follow the guidelines below.
Your Dedicated Representative:
- Please contact the carrier directly. 95% of issues can be resolved in this manner.
- If you are unable to resolve an issue directly with the carrier please obtain the following information:
- The name of the carrier representative you spoke to.
- The date you spoke.
- The claim reference number, if available.
3. Please then call or e-mail us for additional assistance. Be sure to have
your Member ID number, and Date of Service available.